For Immediate Release: 08-Aug-2007
Media Relations:
Junaidah Dahlan
Avaya
+65 6872 8715
jdahlan@avaya.com
Philippines
– Avaya Inc., (NYSE:AV) a leading global provider of business
communications applications, software and services, announced
today that its IP Telephony and contact centre solutions have
been deployed for Philippines-based LBC Express, Inc.- a leading
provider of 24-hour air cargo delivery service in the Philippines.
The new solutions will facilitate voice and data communications
within the 600-strong LBC network in the Philippines and with
its partners and customers worldwide.
With faster and more cost-effective voice and data interactions,
the company will maximize operational efficiency in processing
customer transactions, which can amount to 60,000 transactions
at any given time. Thanks to the latest in automated response
technologies, LBC will also be able to handle more customer
queries daily with a reduced response time. Currently, LBC
receives approximately 1,000 calls a day.
“We needed a robust and intelligent communications solution
that can monitor an increasing rate of transactions and address
all customer enquiries 24/7 - while maximizing operational
efficiency at the same time,” said Achilles Reyes, LBC VP
for Business Development & Customer Advocacy. “After reviewing
solutions from other providers, we chose an Avaya solution
because it was the most complete and comprehensive offering
that simultaneously provided the best returns on our investment.”
Avaya provided both the software and the hardware for the solution.
Equipped with the Avaya media server S8500 and the Avaya media
gateway G650, the solutions come with the latest in automated
response technology such as Integrated Voice Response and
Predictive Dialing System. Avaya Gold BusinessPartner Diversified
Technology Solutions International, Inc. (DTSI), one of the
country’s leading systems integrator and technology solutions
providers, is responsible for the implementation of the solution
and will provide maintenance support.
Avaya is well recognized in the Philippines as a leading
provider of intelligent communications solutions to businesses.
“This win further reinforces Avaya’s leadership in providing
solutions to address the needs of vertical industries such as
the logistics and cargo industry. Avaya helps companies transform
their business and stay competitive by customizing solutions
and focusing on rich intelligent applications.” said Edgar
Doctolero, Avaya Philippines Country Director.
About Avaya
Avaya delivers Intelligent Communications solutions
that help companies transform their businesses to achieve
marketplace advantage. More than 1 million businesses
worldwide, including more than 90 percent of the FORTUNE
500®, use Avaya solutions for IP Telephony, Unified
Communications, Contact Centers and Communications-Enabled
Business Processes. Avaya Global Services provides comprehensive
service and support for companies, small to large. For
more information visit the Avaya Web site,
www.avaya-apac.com.
About LBC Express Inc.
Having the biggest network of branches, LBC Express Inc.
is the Filipino household's by-word for dependable 24-hour
air cargo delivery service in the country.
Established in the 1950's, LBC was the first to introduce
24-hour air cargo delivery service and innovative money
transfer services. From its products for domestic transactions
which include the Airvelop, Airpouch, Transpack and Pesopak,
and products for international transactions such as Exvelop,
the Expage Pak and the X-Pouch to its Bills Payment, Flowers
Express and Digiprint, LBC is rapidly accelerating towards the
attainment of its Year 2020 vision of serving every Filipino family. Visit
http://www.lbcexpress.com.ph.
About Diversified Technology Solutions International, Inc. (DTSI)
DTSI was established in 1997 through a partnership between
information technology giant Fujitsu Philippines and NewGen
Holdings. Today, DTSI is the country’s leading systems integrator
and technology solutions and services provider. Its core services
include a full range of enterprise network systems and solutions
integration: consulting, planning, design, installation and management.
DTSI’s roster of clients includes many of the Fortune 500 companies.
For more information, visit
http://www.dtsi.com.ph.
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