|
For Immediate Release: 07-Apr-2008
Media Relations
Aya Sakata
81-3-5575-8829
sakata@avaya.com
Tokyo, Japan
– Avaya Japan Ltd. today announced that MIC Research Institute (MIC), an independent research company, has ranked Avaya as the number one leader in providing communications solutions for the Contact Center market in Japan for eight consecutive years.
According to MIC’s report entitled: “The current and Future of IT Solutions Market Enables CRM 20081 ,” issued on March 19, 2008, Avaya Japan received the highest share of 43.2 per cent in 2007 based on the number of shipment in seats 2 up by 19.8 per cent from the closest competitor. MIC predicts that Avaya will sustain its leading position in 2008 with the company’s focus on selling Voice Portal, middleware and its plan to release solution targeting mid market.
According to MIC, this market will grow consistently. In 2007, the Contact Center market size was 33,260 million Japanese yen and predicted to grow by 104.2 per cent (33,620 million Japanese yen) in 2008.
“In this arena, Avaya has established its position as a top vendor. Besides contact center applications, Avaya has focused on Voice Portal and middleware. It is expected that this will contribute to its growth on IVR and software after 2009,” said Yukinori Kumagai, Researcher, MIC Research Institute.
1Research period covered for 2008: December 7, 2007 to March 19, 2008
2MIC Research Institute researches the number of shipment in seats in addition to the shipment value. This is because most foreign vendors including Avaya use channel partners in Japan and uses its earning is based on the market price which makes their sales size figure smaller. (Most Japanese vendors sell directly to end-users. Their sales figures are based on manufacture price)
About Avaya
Avaya delivers Intelligent Communications solutions
that help companies transform their businesses to achieve
marketplace advantage. More than 1 million businesses
worldwide, including more than 90 percent of the FORTUNE
500®, use Avaya solutions for IP Telephony, Unified
Communications, Contact Centers and Communications-Enabled
Business Processes. Avaya Global Services provides comprehensive
service and support for companies, small to large. For
more information visit the Avaya Web site,
www.avaya-apac.com.
|
