-- Unified voice infrastructure enabled the group company to deliver value added contact center services

FOR IMMEDIATE RELEASE: November 6, 2008

Tokyo, Japan – Avaya Japan, a leading global provider of business communications applications, systems and services, today announced that CSK Systems has selected Avaya’s contact center solution for their voice infrastructure of SaaS based contact center service. Avaya Communication Manager serves as a voice infrastructure for CSK Systems’ Prime Tiaas service, in which contact center voice infrastructure is rented via networks to Group companies and their customers.

CSK Systems is the provider of IT management and BPO (Business Process Outsourcing) services, as well as system development, operation, and maintenance. The company constructs and operates contact centers for each company in the CSK Group.

Avaya enabled CSK Systems to integrate CSK Group’s 13 contact centers with 4,000 seats in 8 companies. Consolidation of the contact centers helped CSK Group to have back up systems for business continuity purpose and to reduce network management cost. In addition, the common voice infrastructure among the group companies enabled CSK Group to deliver value added contact center services to their customers leveraging group synergy.

CSK Group has opened more contact centers, as its businesses continued to grow. However, each company of CSK Group has developed its own center with different system, resulting in separate operation management and providing no overall coordination between centers and group companies. In addition to address the issues, the CSK Group was seeking a way to provide better service for customers leveraging the group synergy.

As a result of voice infrastructure integration using Avaya Communication Manager, CSK Group companies have unified contact center management, and have reduced the burden on system administrators at each center. In addition, even if the voice system at one center goes down, companies provide efficient backup system through coverage by other centers.

CSK Systems selected Avaya Communication Manager for SaaS-based service deployment for its high reliability as well as its multi-tenant capabilities.

CSK Communications, of CSK Group, which uses PrimeTiaas for contact center operation, expects to reduce an annual cost of approximately 10,000,000 yen including license and maintenance fees.

About Avaya Inc.
Avaya delivers Intelligent Communications solutions that help companies transform their companies to achieve marketplace advantage. More than 1 million companies worldwide, including more than 90 percent of the FORTUNE 500 ™ , use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.