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Our Business
Intelligent Communications is the ability to bring the right people into transactions when needed at the right time, using the right medium, whether it is voice, video or text.
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Research Labs
Avaya Labs Research's focus is on the basic science and technologies that enable enterprises to succeed in this Converged Communications era by creating industry-leading communications systems and software.
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IP Telephony
This is the foundational element for all applications and services developed. It includes what commonly has been called IP Telephony.
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Contact Center
Avaya’s contact center portfolio is a broad building block set of application modules. The portfolio focuses on providing improved customer service by leveraging products and solutions for call routing, data analytics, self service, proactive contact, multi channel and quality assurance.
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Unified Communications
Unified Communications is the convergence of real time and non-real time business communications applications. These applications include telephony, conferencing, email, voice mail, instant messaging, video and collaboration across a variety of interfaces – PC or web based clients, telephones and mobile devices or speech.
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Communication Enabled Business Processes
Avaya Communications Enabled Business Processes (CEBP) helps enterprises enhance operational efficiency, worker productivity and customer satisfaction by streamlining human engagement in critical business processes.
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Avaya Global Services
Avaya offers a 360 degree, services surround for each of our intelligent communications solutions area. Avaya’s services include the entire PDIO model (planning, design, installation, integration and operations.)
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