Many of our customers have found that during the process of evaluating all the possible failure and recovery scenarios, they have actually designed a more highly reliable and available contact center. For more insight, please see the MindPearl customer case study at http://avaya.com/gcm/master-usa/en-us/resource/filter.htm&Filter=Pillar:Services;Type:Case%20Studies&PageStart=3 , where a major airline business says "Once we had all the facts, our decision to go with Avaya was an easy one. They stood apart from the other vendors in a number of ways - their global presence, the sheer breadth of feature-rich communications solutions and support capabilities, and their proven track record with implementing and maintaining complex, real-world contact centers."
In addition, to help you manage your converged network, Avaya Global Services provides an award winning managed services offer. A specialized team is on hand to help you manage it all and keep things running smoothly. With the help of real-time diagnostic and monitoring tools that are on the forefront of the latest technology, Avaya Global Services will provide fault, performance, configuration, and security management for your mission-critical contact center.
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