How is Avaya making it easier to migrate to open, IP-based Self Service?

With Avaya Self Service, customers maximize today’s IT and contact center solutions while protecting future investments. Avaya makes migration easy by offering a common technology platform. Avaya Conversant® customers can port existing script applications to Interactive Response and transparently run them alongside the latest speech recognition and VoiceXML applications. Interactive Response customers who purchase Avaya maintenance can take advantage of free transferable software platform licensing as well as common components, tools, and technologies.

EXTENDED ANSWER:

How is Avaya making it easier to migrate to open, IP-based Self Service?

Avaya Voice Self Service solution allows businesses to integrate, manage, and run voice self service applications consistent with their adoption of VoIP and web-based application strategies. Organizations can easily migrate to the latest open IP-based speech architectures using

Common technologies: Interactive Response, Voice Portal and Dialog Designer all share the same VoiceXML browser eliminating incompatibilities and guaranteeing a consistent application user experience.
Common tools: Dialog Designer is provided with every Avaya Self Service platform at no additional charge. It supports the creation of java-based VoiceXML applications that integrate with existing Web Services and simplifies deployment to your organization’s existing web application servers.
Common platform licensing: Interactive Response customers supported by Avaya maintenance can transfer their licenses to Avaya Voice Portal at any time. This option allows customers to migrate applications at their own pace consistent with their adoption of VoIP and Web Services.

Avaya Conversant® customers can port existing Avaya script applications to Interactive Response and transparently run them alongside the latest speech recognition and VoiceXML applications. As new services and customer requirements are realized, developers can write VoiceXML applications at the application server layer through any VoiceXML certified tool including Dialog Designer.

Avaya has also partnered with an extensive ecosystem of qualified System Integrators, Business Partners, and Developer Connection partners that work with you to achieve your business goals and maximize your return on investment.

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