Avaya Global Services and our DeveloperConnection
partners such as Citrix Systems, CalAmp, and Millenigence
offer productivity enhancing applications to extend
the functionality of Avaya IP phones. These innovative
applications are available for the Avaya One-X Deskphone
Edition family and Avaya 4600 Series IP Telephones.
Avaya specialists and our alliance partners are always
working to develop open-standards software solutions
that link communications applications with business
processes, thus achieving higher levels of productivity,
quality, and efficiency—what we call “Intelligent
Communications.” Among the first solutions created
by this team are phone applications that integrate
the functionality of a number of common business applications
for enterprises, contact centers and specific industries.
For Enterprises, we bring popular business applications,
such as LDAP directories, Microsoft Outlook and Microsoft
Exchange, and Lotus Domino functions directly to the
IP phone’s display. Custom applications include an
integrated webcam, access to personal calendars and
contacts, messaging options, Internet RSS feeds and
custom directories.
Our contact center applications deliver real-time
statistics and supporting graphics directly to a phone’s
display, allowing for more efficient contact center
management. Features include real-time agent monitoring,
access to information portals, synchronized customer
profile screen pops and consolidated reports.
Also available are new communication capabilities
for the hospitality and financial industries. Hotel
guests can access click-to-dial services, local area
information, and messages from their room phones Financial
industry applications include an information portal
to financial market information, live RSS feeds, broadcasts
and alerts, and integration with digital merchandising
for branches.
To learn more about Custom IP Phone Applications
from Avaya call 1-866-AVAYA-66 or send an e-mail to
CSIsoftware@avaya.com.
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