We are moving from a period in which communications
was merely a utility with cost as the most important
criteria into an era of Intelligent Communications
– in which advanced communications capabilities can
fundamentally impact a firm’s effectiveness and profitability.
Intelligent Communications is the result of embedding
communications applications inside mission-critical
business processes to deliver competitive advantage.
Those financial services firms that adopt and leverage
Intelligent Communications can improve profitability
through increased revenue from new and existing customers
as well as through greater efficiency and productivity.
New developments such as Web services and service-oriented
architecture (SOA) minimize the need for custom code,
making it much easier to tie together disparate systems
and applications. They also lower both the skills
needed and time required for implementation. These
changes drastically alter the business case for many
technology projects, enabling cost-effective and repeatable
solutions that would have been impractical even a
few years ago.
Learn more about Avaya Intelligent Communications
and the Financial Services industry at
http://www.avaya.com/financial.
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