Before the world of IP, your traditional maintenance
agreement was sufficient to provide maximum uptime
in your communications environment and overall optimum
performance. Advanced tools and expertise allowed
the majority of issues to be detected and resolved
remotely, and preventive measures helped optimize
and smooth operations.
Unlike traditional voice, Voice over IP is transported
over the data network and is shared with several other
applications. The dynamic nature of data networks
require that numerous different components work together
for the system to perform at its best. How a business
maintains the interrelationships of the different
components is critical to ensuring high performance.
Failure of any single component is likely to cause
degradation of the quality of Voice over IP. Latency
and delays that only minimally impact traditional
data applications can significantly impact IP telephony.
Availability, security, and reliability of the communications
network can be compromised.
Combined with an Avaya Maintenance Agreement, our
Proactive IP Support provides the added support necessary
to help ensure that the IP telephony environment achieves
the performance that businesses need and expect.
Proactive IP Support uses our Enterprise Service
Platform, a network management platform, combined
with fault management support expertise to deliver
a solution to monitor Avaya IP Telephony platforms.
The Enterprise Service Platform is designed to automatically
correlate alarms from different IP telephony elements,
including data networking devices, to quickly identify
the root cause of an IP telephony issue. This tool
significantly reduces the time needed to determine
the true issue. Once the issue is identified, Avaya
notifies the customer of the cause of the problem
and the customer’s staff resolves the problem.
Paired with an Avaya Maintenance Agreement, Proactive
IP Support provides an ideal solution for businesses
that desire to maintain a level of visibility and
control over their communications network, while leveraging
expert support and advanced management tools.
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