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Learn the Facts About Mobility

Q:

Does enterprise mobility need to address more than just connecting to personal cell phones?

A:
An effective mobility solution is far more than cellular phones or laptops. Employees and customers should enjoy a consistent experience when they communicate, even when the employee is away from their desk, working remotely, or traveling. An employee’s physical location is irrelevant to a customer who wants to reach them. Mobile employees typically use some combination of cell phone, PDA, laptop and pager. How many are you carrying? Enterprise Mobility Solutions must enable total access and control to employees, regardless of the communication device or their proximity to the office.
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EXTENDED ANSWER:
Does enterprise mobility need to address more than just connecting to personal cell phones?
 
Enterprises are faced with providing integration and optimization of office communications to all of these devices without jeopardizing manageability, security, or control. Road Warriors, Teleworkers or Nomads around the campus can all take advantage of the MultiVantage™ Business Communication Applications.

Avaya delivers one number accessibility to enterprise employees on the go. They are always reachable at their direct office number. The call is extended to a cell phone, laptop, or PDA. Missed calls go to a predefined call coverage or to the corporate messaging system. Users can also conference transfer, hold and dial from the corporate directory using any phone. Speech recognition capabilities are built-in to other Avaya Business Communication Applications so simple voice commands can be used to control communications for greater efficiency and safety when driving.

Manageability is the strongest benefit cited by CIOs who have deployed enterprise mobility. It ends the dependence on consumer-oriented wireless network features. Plus, a company can choose the path that is most appropriate for them to deploy enterprise mobility, minimizing technical disruption and preserving existing investments in wiring and phones.

What to look for in an enterprise-class mobility solution:
  • Simple to use, simple to administer

  • Consistent user capabilities and experience across all modes of work and devices

  • Mobile communications integrated with other modes

  • Mobile communications integrated into enterprise processes and business operations (e.g., mobile call detail records integrated with other call detail records)

  • Secure and reliable access and delivery of applications

  • Enterprise management and control of mobile devices and services


The many mobile technologies available today offer great value, but can fall short of expectations if they’re not managed in a strategic manner. Avaya Mobility Solutions help employees to be more efficient and effective whether they are teleworking, moving across the building or campus, or traveling around the globe by providing transparent access to enterprise communications tools. For more information visit www.avaya-apac.com/mobility.
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