Communications Enabled Business Processes
Avaya Communications Enabled Business Processes (CEBP) is a holistic combination of software, consulting, and support services that integrate Avaya Intelligent Communications into business processes, making it possible to sense events in real-time, orchestrate, and track actions for a more responsive organization.

 MultiVantage Telephony Applications
These applications are the next generation of Avaya call processing software that is open, scalable, and highly reliable. Capabilities include system management, intelligent routing, enterprise communications networking, and application integration through programming interfaces.

 MultiVantage Customer Interaction Suite of Applications
This suite of applications help contact centers and call centers manage operations effectively to deliver superior customer service. Capabilities include call routing, CTI, agent and performance management, real-time monitoring, predictive dialing, proactive outbound contact, list management, self service via voice, web, or email and more.

 MultiVantage Conferencing & Collaboration
Avaya offers powerful, scalable, and reliable web, video, and audio conferencing capabilities for TDM and IP environments. The premier Avaya Meeting Exchange products provide rich features such as reservation-less, scheduled meet-me, web, and multi-party conferencing plus integration with leading collaboration tools from Adobe and IBM.

 MultiVantage Communication Services
These services provide a software platform and APIs that enable applications development. Developers can deliver IP Telephony, SIP, web, speech, and touch-tone applications that leverage the power of Avaya communication solutions.

 Unified Access
Unified Access devices intelligently connect people regardless of mode, location, or technology. The Avaya one-X™ products offer SIP-based collaboration; mobile applications for laptops, cell phones, and hand-held devices; software for leading mobile smart phone platforms; access to features of Avaya Communication Manager; and much more.

 Converged Infrastructure
Avaya provides reliable communications infrastructure consisting of gateways, servers, switches, and WAN access devices. These products offer connectivity, high availability, and security for businesses large and small.

 Intelligent System & Network Management
Software and tools from Avaya are designed to monitor, optimize, and manage IP communications networks. Available in several packages, these products meet the needs of every enterprise.

 Products for Small Business
Avaya communications solutions for small businesses are designed to streamline communications and nourish customer relationships. Today small businesses need more than just phones to stay in contact with customers.

 Products for MidSize Business
Avaya meets the unique requirement of midsize businesses for a cost effective, easy-to-deploy communication system. Powerful enterprise level capabilities are extended and tailored for these companies including call processing, call accounting, contact center, messaging, mobility, and conferencing.

 Unified Communications
These solutions enable faster and more effective communications and collaboration across your enterprise. Applications include telephony, conferencing, email, voice mail, instant messaging, video, and collaboration across a variety of interfaces be it PC or web-based clients, telephones and mobile devices, or speech.