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St. George Bank
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Industry:
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Financial
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Region:
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All of AP
South Pacific
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Application:
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St. George Bank is Australia's fifth largest bank and oneof the top 15 publicly listed companies in Australia. The firm employs over 7500 people, has over 400 locations and more than two million customers.
Founded as a housing lender in 1937, St.George achieved full banking status in 1992. Its national operations now span all aspects of the financial industry, including retail banking, institutional and business banking and wealth management. St. George has a strong reputation for customer service and a strong track record of superior credit quality, product management and product innovation capabilities.
St. George will serve primarily as a Contact Center Reference. They have deployed Avaya Interaction Center 6.1.3 with Virtual Routing and Avaya Business Advocate for Interaction Center. The customer uses the email channel only for their 100+ agents. They highly valued the Avaya Email Management solutions. With the Avaya Contact Center St. George has increase productivity, call flow, improved customer service, financial savings and improved agent selection and workload balance.
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Solution Area:
Customer Service Solutions
Primary Solution Area:
Contact Center
Primary Product:
Interaction Center
Secondary Solution Area(s):
Contact Center
Secondary Product(s):
Interaction Center: Email
Business Advocate
Best Service Routing
Available Self Service Collateral:
Case Study
Quote
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