Avaya APAC - Case Studies

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British United Provident AssociationBUPA
	Industry:	Healthcare
	Region:	All of AP South Pacific

	Application:
		BUPA Australia is the third largest health fund in Australia covering almost one million people. The company has been in business for over 70 years. BUPA Australia is part of a worldwide health and care specialist, British United Provident Association. BUPA looks after some 7 million people in 180 countries. BUPA Australia has been recruited as an IP and Contact Center reference. They needed a solution that improved customer service stramline call routing, enhance reporting, support multiple locations and integrate with existing aps. BUPA has implemented the Avya S8700 Server to support distributed IP networking and centralized call processing. They have also deployed Avaya Interaction Center with 130 agents. IC was integrated with BUPA's existing IVR. They are actively using Avaya Business Advocate, Avaya Call Management System. Services are provided by a local Avaya BusinessPartner.

Solution Area:
Convergence Solutions

Primary Solution Area:
Contact Center (101-500 Agents)

Primary Product:
Interaction Center

Secondary Solution Area(s):
Contact Center

Secondary Product(s):
Business Advocate
Best Service Routing
Call Management System

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