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Oak Lawn Marketing
  Industry: Legal/Professional Services
  Region: All of AP
Japan

  Application:
Founded in 1993 Oak Lawn marketing has been one of the leaders in bringing US-style infomercials to Japan. Oak Marekting uses a power branding strategy to drive direct responses, orders and profits to their in-house call center and internet site.Oak Marketing also owns Shop 240 on the Sky Perfect satellite network.

Oak Lawn's challenge was to build a multichannel contact center to correspond with orders coming infrom telephone and internet. They accomplishce the goal via implementation of an Avaya S8700 Media Server with Avaya G650 Media Gateways and Avaya Interaction Center.

Solution Area:
Customer Service Solutions

Primary Solution Area:
Contact Center (1 Sites)


Primary Product:
Interaction Center

Secondary Solution Area(s):
Contact Center

Secondary Product(s):
Contact Center environment powered by an Avaya S8000 Series Media Server

Available Self Service Collateral:
There is no Self Service Collateral associated with this customer.

Connect
with Avaya

Contact Avaya:
Australia
Phone +61 2 9352 9000

China
Phone +86 10 8516 5517

Hong Kong SAR
Phone +852 3121 6109

India
Phone +91 22 6661 7272 ext 222

Malaysia
Phone +60 3 2059 3300

Philippines
Phone +63 2830 5912

Singapore
Phone +65 6872 8622

Thailand
Phone +66 2 655 4791

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