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Ctrip.com
  Industry: Leisure
  Region: All of AP
Greater China

  Application:
Ctrip.com is a leading consolidator of hotel accommodations and airline tickets in China. Ctrip.com aggregates information on hotels and flights allowing consumers the information to obtain the best services tofit needs targeting business and leisure travelers who do not travel in groups. Ctip was founded in 1999. It is the only airline ticket consolidator in China with a centralized reservation system amd ticket fulfillment infrastructure coveing all the economically prosperous regions of China. Ctrip has branches in Beijing, Guangzhou, shenzhen and Hong Kong with a network of sales offices in 30 other Chinese cities. For more information go to www.ctrip.com

Ctrip.com has implemented an Avaya S8700 Server to drive their Avaya Contact Center. The solution has lowered communications costs and improved center productivity.

Solution Area:
Customer Service Solutions

Primary Solution Area:
Servers & Gateways (Less than 10 Gateways)


Primary Product:
S8300/G700 Single-site

Secondary Solution Area(s):
Contact Center

Secondary Product(s):
Contact Center environment powered by an Avaya S8000 Series Media Server

Available Self Service Collateral:
There is no Self Service Collateral associated with this customer.

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with Avaya

Contact Avaya:
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Phone +61 2 9352 9000

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Phone +86 10 8516 5517

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Phone +852 3121 6109

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Phone +91 22 6661 7272 ext 222

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Phone +60 3 2059 3300

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Phone +63 2830 5912

Singapore
Phone +65 6872 8622

Thailand
Phone +66 2 655 4791

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