Avaya APAC - Case Studies

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Industry

ChangAn Auto Group
	Industry:	Manufacturing
	Region:	All of AP Greater China

	Application:
		ChangAn Auto Co. is one of th emost renowned carmakers in China.They have been in the auto manufacturing business since 1957 when they made the first Jeep called Yangtze. ChangAn has 3 prduction bases in China.They also have partnered with Ford, Mazda and Suzuki.The firm has 28,000 employees. they have an engineering and research institutes in Italy, Germany and China. The company has been increasing production by 30% annually with a record of over one half million cars produced in 1998. ChangAn has implemented the Avaya S8700 Server and Avaya Call Center and Avaya Interactive Response, The solution has enhanced customer service and brought significant savings.

Solution Area:
Customer Service Solutions

Primary Solution Area:
Servers & Gateways

Primary Product:
S8700 Media Server w/ MCC1 or SCC1

Secondary Solution Area(s):
Contact Center

Secondary Product(s):
Avaya Interactive Response (AIR)

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