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Austar
	Industry:	Service Provider
	Region:	All of AP South Pacific

	Application:
		Austar United Communications Limited (AUSTAR) is one of Australia's leading subscription television providers, offering primarily digital satellite services to customers in regional and rural areas. AUSTAR also offers dial-up internet and mobile phone services. To learn more about this customer, please visit their website at http://www.austarunited.com.au/ Austar is using Avaya Communication Manager 2.2 running on an Avaya S8700 Media Server and Avaya Converged Communications Server that supports their customer service center with 700 of their staff. Today, they are using all digital telephone sets. When Austar launched its digital television services in March,2004, they offered subscribers the option to choose the movies they want to watch via telephone. To make this possible, they implemented one of the first solutions that involves Avaya Communication Manager-Session Initiated Protocol (SIP) -Third-Party systems integration. Their Nuance Speech Recognition server is integrated with Avaya Communication Manager via SIP which allowed them to integrate their voice ordering system with their back office customer relationship billing engines and their conditional access system on the satellite to provide the movie to the customer once they placed the order. Austar has a Cisco data infrastructure and their services are provided by the local BusinessPartner Touchbase.

Solution Area:
Customer Service Solutions
Multi-Vendor Solutions

Primary Solution Area:
Application Development

Primary Product:
Third Party Applications

Secondary Solution Area(s):
Servers & Gateways
Application Development
Communication Manager Telephony Applications
Contact Center

Secondary Product(s):
S8700 Media Server IP Connect
Third Party Applications
SIP
Interactive Voice Response(IVR)
Speech Applications
Call Management System

Available Self Service Collateral:
There is no Self Service Collateral associated with this customer.

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