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Wowow Communications
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Industry:
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Service Provider
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Region:
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All of AP
Japan
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Application:
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Founded in 1998, Wowow Communications is a $40M per year service provider of satellite television, terrestrial television, satellite radio, xDSL,CRM and telemarketing in APAC/Japan. Wowow deploys a range of Avaya and OEM equipment, including IP phones, Cajun switches, S8700, S8300, Contact Center, Predictive Dialer,IVR (IVR is not Avaya).Company deploys Avaya, Nortel and Fujitsu switches.
Wowow manages contact centers across Japan, in Yokahama,Kawaguchi and Okinawa to telemarket offers,manage subscriber recruitment, manage subscriber inquiries, provides help desks and subscriber support, handling well over one million inbound calls, 365 days per year.
Details: 1) S8700;MCC1+G700 ( 3 Locations )
;ACM 2.0 (Load 219)
Call Centre Software 2.0 (Elite)
No BSR and Advocate
4620/4620SW IP Telephone (Firmware Version 2.0.1)
2) CMS V11 (Sun Blade 150) & Supervisor
3) AvayaCT V11 (for ULTRA9)
4) Avaya PDS R9 (Kawaguchi)
--3rd Party Product-------------------------------
5) VERINT ULTRA9 (Using VoIP Recording)
6) IVR System;(NEC, Fujitsu, Panasonic...) Total 150ch Analog Lines
7) Devin e-share
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Solution Area:
Connect Solutions - Enterprise Connect
Customer Service Solutions
Primary Solution Area:
Contact Center
Primary Product:
Contact Center environment powered by an Avaya S8000 Series Media Server
Secondary Solution Area(s):
Servers & Gateways
Contact Center
Secondary Product(s):
S8300/G700 Single-site
Servers powered by CM 3.x
Predictive Dialing System
Call Management System
Call Recording
Contact Center environment powered by an Avaya S8000 Series Media Server
Verint
Available Self Service Collateral:
Case Study
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